klub4d Casino & Sportsbook Data Care

When you download the klub4d Android APK or access our service through your iOS browser, you share account information with us—email, phone number, identity documents for KYC, and payment details for DANA or e-wallet deposits. This page describes what we collect when you use klub4d and how we keep that data protected on our servers, during transfers to payment processors, and across your session on mobile and desktop.

We at klub4d do not sell your data to advertisers or data brokers. We collect only what's necessary to operate your account, process withdrawals, verify your identity, and comply with jurisdiction regulations. Every piece of information—from your password to your game history—is encrypted in transit and at rest. We review data access logs quarterly and restrict access to staff who require it for account support, compliance, or fraud prevention.

Services are available only where local law permits. Our data practices comply with regulations in supported jurisdictions. If you're outside a region where klub4d operates, we cannot store or process your information.

What we collect and how we protect it

Account and identity data

We collect your email, phone number, and full name when you create a klub4d account. During KYC verification, we request a government-issued ID and proof of address. This information stays encrypted on our servers and is never shared with external parties unless required by law enforcement or court order. Your password is hashed—we cannot see it, and we cannot reset it; only you can initiate a password reset via email link. If you forget your password while logged into the klub4d app on your phone, you can reset it directly without logging out, and your session remains secure.

Payment and transaction data

We collect deposit and withdrawal amounts, timestamps, and the payment method you use—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking virtual account details. We do not store your full card or wallet credentials; we store only the last four digits and the transaction reference. Payment data is processed by third-party acquirers (local payment, online payment, and e-wallet handle their own encryption), but we retain transaction logs for account reconciliation and withdrawal review. Your withdrawal history is visible in the klub4d app; you can download a transaction report anytime.

Game and session data

We log your game activity—which sportsbooks (Liga 1, Piala AFF, Champions League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) you access, bet amounts, outcomes, and timestamps. This data helps us detect fraud, resolve disputes, and ensure fair game mechanics. Your game logs are retained for seven years to meet compliance windows in supported jurisdictions.

Password security

We hash and salt your password using industry-standard algorithms. Only you can reset it via email verification.

KYC documents

Identity and address documents are stored encrypted. We retain them as long as your account is active, then delete within 30 days of closure.

Payment data

We store transaction amounts and references, not full card or wallet credentials. Third-party processors (mobile banking, local payment, online payment) handle sensitive payment strings.

Game logs

Bet history and outcomes are retained for seven years to resolve disputes and verify fair play.

Cookies and mobile app tracking

On iOS browser access, we use session cookies to keep you logged in; these expire after subject to verification of inactivity. On Android, the klub4d app stores a session token locally on your device—not accessible by other apps. We do not use tracking pixels or third-party analytics cookies. We do not use Google Analytics, Facebook Pixel, or similar services. Our only third-party integration is push notifications; you control notification permissions in your phone settings and within the klub4d account preferences.

Third-party processors

We work with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) who handle your payment data under their own privacy policies. We do not control their infrastructure, but we contractually require them to use encryption and not store full credentials. We also work with compliance vendors to verify identity documents and detect fraud. These vendors see only your document images and results—they do not have access to your game data, betting history, or account balance.

Your rights and jurisdiction notice

You have the right to request a copy of all data we hold about you in the klub4d system. Send a data access request to our support team in Jakarta or Surabaya, and we'll compile your information within 14 days. You can request correction of inaccurate information—such as a wrong address—through your account settings or by contacting support. You can also request deletion of non-essential data (such as session logs older than two years), though we may retain game history and KYC documents as required by law.

Our servers are located outside Indonesia. This means your data may be processed in jurisdictions with different privacy laws. By using klub4d, you consent to this cross-border transfer. We undertake to maintain the same encryption and access controls regardless of server location.

Data breach response and contact

If we discover unauthorised access to klub4d data, we will notify affected users via email within 72 hours and advise you on steps to secure your account. We maintain incident-response protocols and log all data access. If you suspect a breach or want to report a security concern, contact our support team immediately. We respond to security reports within 24 hours on weekdays (and during Idul Fitri and Idul Adha holidays, we operate limited support; Imlek is not a local holiday in all regions).

For questions about this policy or to exercise your data rights, reach out to our team in Bandung or Medan through the klub4d app live chat or support email. We update this policy as our practices evolve; material changes will be announced via email notification in your account.